The internet is a fantastic place for you to do your research and find new clients, but customer service for your internet customers is very important as well. Did you know that 80% of people use the internet to find their real estate agent? With numbers that big, you always want to make sure that you are putting your best foot forward.
That is why you need to make sure that you are constantly checking your e-mails, as that is one of the major reasons why prospects move on – for lack of communication via e-mail. E-mail is a huge, huge tool that you should be using.
However, picking up the phone is something that you should be doing too, as many customers like that interaction as well.